Showing posts with label pluggers united. Show all posts
Showing posts with label pluggers united. Show all posts

Friday, February 13, 2009

Is your PRIMARY focus IPA’s (Income Producing Activities)?

Ok let’s face it, we all have a million things we feel we need to do or want to do in a day, week month, etc! Fact is though when our days are consumed by all the enormous list of things we are focused on getting done, the “true money maker” often times gets ignored or put on the back burner! Hey I know I am guilty because my 6 most important things to do list is about two pages long!! Not to mention that there have been days where I spent hours in the forums chatting, looking and admiring others new product posts and getting nothing done that as a result of doing it will produce income (that is the definition of IPA’s). I am talking tangible products or if you offer a service than something one can read, see or reach the service you offer through!


I have shared on this blog before that I used to be a Mary Kay consultant and we had this AWESOME IPA’s weekly tracking sheet for consultants! I don't know how to attach excel files to blogger so I can't show you the sample file here but feel free to ask me and I will send it to you! We had to write out your goals for the week and the IPA’s you would do to make sure you reached those goals. Boy did my director stay on my back but it taught me discipline and how to focus on what a TRUE IPA was at least for Mary Kay!


I created my own variation of the MK worksheet and will gladly share it as well as well. How this can be used will be different for each person. Of course you also need to have a determined number of hours each week that you are committed to your business. For me it is 20 hours a week. I wrote what my weekly goals were and what I would do to reach those goals. I make sure that I spend a minimal amount of time doing NON IPA activities like administrative tasks i.e. inventory, abundance chatting whether it be on the phone or on forums, etc.


I also break down my goals/focus as follows:


DISCLAIMER: I am NOT consistent even remotely at following through on this thus the reason I felt compelled to write about it! I am working towards it though!


  1. No more than 2.5 a week on NON IPA activities i.e. Admin work, inventory control, etc (sometimes this means either paying someone else to do these tasks or doing it during your non business hours)
  2. No more than 4.0 hours a week on advertising and marketing ( I consider these to be indirect IPA’s as they promote the opportunity to create income as a result of doing them). Examples of advertising and marketing for me is blogging, EC Drops
  3. Spend remaining 13.5 hours a week on direct IPA’s i.e. making jewelry, photographing, editing and posting items.


Using this worksheet I first wrote out what my IPA’s were for the week. An example of some IPA’s (both indirect and direct) in my current venue are:

1. Make 2 jewelry pieces a day (10 a week)

2. Blog on Unique Commodities Blog (6 days a week)

3. Blog on Indiscriminate musings blog (4 days a week)

4. Do 200 EC drops 5 days a week (1000 drops a week)

5. Photograph jewelry and edit photos

6. Post jewelry items made to Crobbies

7. Post jewelry items made to Etsy

8. Post jewelry items made to Bonanzle


At the end of the week, I evaluate my business! Did my activities support my goals for the week? Why or why not? Reassess , tweak where necessary and keep it moving!


Saturday, December 13, 2008

The Value of Mentorship/Coaches

The word mentor derives from Greek mythology. Mentor was Odysseus' trusted elderly counselor in The Odyssey by Homer. Mentorship refers to a developmental relationship in which a more experienced person helps a less experienced person, referred to as a protégé, apprentice, mentee, or (person) being mentored, develop in a specified capacity.

~Wikipedia~


Having a mentor or coach is as old as the history of civilization," says Sheila Wellington, former Catalyst president and author of Be Your Own Mentor: Strategies from Top Women on the Secrets of Success.

So what is the benefit and focus of having a mentor/coach?:

  • The focus of a mentor/coach is to guide you and offer constructive ideas or criticism about how you might do things. One key is that the mentor should not take the role of “leader” – YOU are the leader; however, the mentor should help you to evaluate your goals, adjust them and offer you strategies to help overcome obstacles.
  • Encouragement of knowing that someone else has “been there and done that”. Having a mentor/coach allows you access to information you may not currently have or now how to access. No need to reinvent the wheel!
  • A mentor/coach should help you have that “stick and Stay” mentality and spirit. Many times I have wanted to give up on endeavors but having a mentor/coach has helped me on more than one occasion to “stay the course”! I am most grateful!
  • A mentor/coach should offer you encouragement and let you know it is OK to mess up! That is right I said it! It is ok to mess up! What do we learn from most? You got it! OUR MISTAKES! Even with a mentor, we will make mistakes! I have heard it said that “There are no Mistakes – just lessons” Learn from them! Grow from them and then PAY IT FORWARD!

Think about some of those famous mentor relationships like…………………………….

Tiger Woods or Donald Trump whose mentors/coaches were their fathers!

Madonna was a mentor to Gwyneth Paltrow

Maya Angelou (poet, writer, inspiration Bio) was a mentor to Oprah Winfrey

Oprah Winfrey in turn paying it forward was a mentor to "Dr. Phil" McGraw


There is much more I can share about the benefit of having a mentor but I hope I have given you a good foundation.


All successful people need to learn how to be successful and none of us can learn how to do this by ourselves! So what are you waiting for? Find a mentor/coach and begin your journey of success!

Signed,

Indiscriminate and Random Musings

Friday, December 12, 2008

Providing Excellent Customer Service

I was looking at a stream of communication among some Etsians to discuss what is good customer service. Is it important to quickly respond when a buyer makes a purchase from your shop? How much follow up? When? To be honest I was a bit alarmed by some of the responses. Some said "Well customers on Etsy understand that most Etsians work full time jobs and do this on a part time basis so its ok to not send a quick follow up to say. "Got your order and will get it shipped by xxx date" NOT!

Communication is a major KEY to excellent customer service! It really bothers me when I get no communication acknowledging my order and then a week later I get my item in the mail and no follow up whatsoever afterward. All I want to say on the feed back is "Thanks" or "Item as described". I state very specifically in my shop policies my standards for Customer service and my goal to the customer. Below is the process I follow when someone buys from me.

1. When someone orders from me, I respond with the below standard statement within 48 hours of the order (usually it is the same day) My subject is "Your Order" I am not specific in stating the item ordered. Use the customers real first name! It is more personal and shows your customer you have taken time to at least review the details of their Invoice/order:
**************Order Received Acknowledgment and statement of process!**************
Hi ______,
Your item will be shipped within 5 days. Once you receive your item, please leave positive feed back. I pride myself in having great customer service and a feedback rating that shows it! If for some reason you are not satisfied with your purchase, please contact me before leaving neutral or negative feedback so I may rectify the problem. And hey–thanks for choosing to shop with Uniquecommodities! :)

****When I ship the item I put "Tracking number - 9101 XX XX XXXXX in the subject line****
Hi______
Your item has been shipped! Once you receive your item, please leave positive feed back. I pride myself in having great customer service and a feedback rating that shows it! If for some reason you are not satisfied with your purchase, please contact me before leaving neutral or negative feedback so I may rectify the problem. And hey–thanks again for choosing to shop with Uniquecommodities! :)

**********Follow up if no feed back is left within 7 days of verified receipt of item**********
Hi ____I see that you received your item on _____! I hope it was to your satisfaction. If so, please leave positive feed back. If for some reason you are not satisfied with your purchase, please contact me before leaving neutral or negative feedback so I may rectify the problem. Take care!

After this I leave it alone and Notice that I have feed back for almost EVERY item I have sold (about 98%)..because I follow up and not in a nagging way. I have never had a complaint and I believe it is because I state my focus and intent from the start and follow through accordingly!


REMEMBER...EXCELLENT CUSTOMER SERVICE BREEDS REPEAT CUSTOMERS AND REFERRALS!

Signed,
Indiscriminate and Random Musings

Tagged – I feel loved!

The totally sweet and encouraging Tiltcreations tagged me! Now I get to share 7 things to tell you about myself.


Tag Rules:

~ Link to your tagger and list these rules on your blog.
~ Share 7 facts about yourself on your blog, some random, some weird.
~ Tag 7 people at the end of your post by leaving their name as well as links to their blog.
~ Let them know they have been tagged by leaving a comment on their blog.

...and I am adding one more :) Given the Holiday season & the busyness of so many, I grant you absolution from having to pass it on...but it'd be great if you'd still give up some fun things about yourself (or your work) and direct us towards some of your favorite blogs

So here are my Seven:
1. My first online business was selling on Ebay! I used to go to yard sales, find neat items and sell them! The items I sold and made the most money from was a large box of college medical books that I paid $5 for (yes the whole box of about 15 books was only $5) and I made about $1,000 off of all of those books I sold! Oh the days of profit on Ebay!

2. My favorite color is Red. I generally love all bright colors but red is my absolute favorite because it is bright, bold and vibrant and representative of my personality.

3. I was born breech. BUTT first in fact with my right leg flipped up and over my left shoulder and my arms wrapped around that leg. My mom has over 100 stitches giving birth to me! Poor mommy!

4. I am the single mother of two young adults ages 21 and 19 and the grandmother of a beautiful granddaughter 13 months old!

5. I love to play games – Spades, Phase 10, Monopoly (my all time favorite)!

6. My dream was to graduate high school, become a Broad Cast Journalist and move to California! Never happened but I dreamed anyway..LOL

7. My favorite shows are CSI, Forensic Files, Dr. G Medical Examiner and HGTV with HGTV being my all time favorite!

Tag YOU are it

HuckleberryArts

CeeJaysBags

Dorsethillbeads

Fluttering Designs

DogonWear

TheChainmailleLady

SewHappyDesigns

Chance

Simply a random musing........

CHANCE

Feeling a tear at my spirit and not sure how to deal with it.

No doubt pulled by the emotions of the chance at devotion.

Yet at the same time I see that it very well might be no chance for us to be a pair unless one of us dare sacrifice our strongest reluctance or desire.

What makes one sacrifice – surrender one desire for another? Giving up one thing to get the other. Is it the compelling draw? the sheer magnetism of having the chance to be devoted to one in which you find encouragement and attraction? How is it that fate would have you find - someone you are uniquely drawn to even though by doing so you feel like you have crossed some imaginary line?

Then what do you do with the excitement and fear? The intrigue and panic. All these thoughts and emotions enough to make one manic. So you let go and wait. If it returns it is yours. If it doesn’t then stop trying to walk through closed doors. Pray for wisdom and insight, know that with surrender God just might - give you what you pray for…a chance.

Written by me!

Wednesday, December 10, 2008

Words from the Blog of Lenox Knits

So I have thought about doing Craft Shows in 2009. I was out in the Etsy forums and found this awesome blog article titled What I learned About Craft Shows from Lenox Knits.

Thanks for Sharing Lenox Knits!

Signed,
Indiscriminate and Random Musings


Tuesday, December 9, 2008

Quote for the day!

Our goals can only be reached through a vehicle of a plan, in which we must fervently believe, and upon which we must vigorously act. There is no other route to success.


~Stephen A. Brennan~




Check out my Unique Commodities Blog

Steps to help you Accomplish your goals

Well I talked about Mission and yes I may jump around a bit but I wanted to share a bit about some steps the help you accomplish your goals. I will always refer back to what I learned from being a Mary Kay Consultant for 3 years because it truly laid the foundation for the basis of my knowledge about running a business. Below are some steps shared with me years ago that can help any one to accomplish their goals. Doesn't matter if the goal is personal or professional! These are all very useful!

  • Envision a clear picture of what you desire! Claim that as your goal!
  • State your goal, telling people who will support you and encourage you!
  • Write affirmations - an example of a weight loss affirmation that is use is "I am a lean mean work out machine" Read them aloud! I even sing that in the shower sometimes! Go figure! LOL!
  • Hang a goal poster and place motivating pictures in your surroundings (Here is mine for now!)
  • Devise a course of action to accomplish your goal! (unsure? Call your mentor!)
  • Listen to and read motivational material daily!
  • Develop a consuming and burning desire to reach your goal! A "Not to be denied" attitude!
  • Seek and offer a cooperative spirit. Learn from those who can help and advise you.
  • Control your emotions. Do not fret, worry, complain or talk negatively, preventing anyone or anything from stealing your dream! Be about the business of bringing your mission and goals to life! One of my favorite quotes from John Rohn is "Learn to discipline your disappointments"! It has helped me so much because we all know disappointments will come!
  • Develop the courage and belief to keep going. Focus on efforts, not results! (Make sure the efforts are Income Producing Activities (we will talk about IPA's in another blog) and you will have the results!
  • Focus on giving, not getting! - Blockheadrod and Huckleberry Arts are amazing examples of this! They strive to PAY IT FORWARD and are rewarded as a result!
  • Treat people the way you want to be treated! Nothing like following the Golden Rule! We do tend to reap what we sow don't we?
  • Pray for wisdom, guidance and trust.
  • Put on a happy face each day, creating time for laughter. Be Happy!
Let's get to goal setting!

Signed,
Indiscriminate and Random Musings!

Saturday, December 6, 2008

Continued sharing of Mission Statements - Day 3

Remember if you like feel free to go the extra mile and take a look at their shop/Website/Blog and see how their mission statement lines up with or is reflected in what is represented in their shop/Website/Blog. Maybe even ask yourself what picture does this mission statement paint to me about the entity? Is it clear to me and or well represented? Does it make me want to come back or even learn from them?

Geekdetails shared “The goal when opening my store was to make geeky items for a home and make money while doing so. My husband is in the military and we move a lot. It makes it difficult to get a job and it makes it difficult to decorate my home. So I started doing my own thing and found I had a knack for it.”


Liz Plummer shared "My motivation is best taken from my profile. Rushing hither and thither in our daily lives, there are so many little details we miss. The glistening raindrop on a branch, the way a leaf hangs, sparkling streets after rain. I try and capture some of those moments in my artwork: the wonder of the beautiful world all around us, little vignettes into eternity."


Signed,

Indiscriminate and Random Musings